Charlotte, NC · NC Medicaid Tailored Plans
Empowering Lives Through Tailored Care Management
Whole-Person Care. Connected Communities. Better Outcomes.
Who We Are
A Community-Based Partner in Care
Innerlink Alliance Care Solutions is a community-based care management agency serving the Charlotte, North Carolina region. We are committed to improving health outcomes by addressing the whole person—including physical health, behavioral health, IDD needs, and social determinants of health.
Our services are aligned with North Carolina Tailored Care Management (TCM), ensuring each individual receives coordinated, high-quality, and individualized support. We believe every person—regardless of complexity—deserves compassionate, connected care.
Learn more about usOur Mission
"To empower individuals and families by delivering person-centered care management that promotes independence, improves health outcomes, and strengthens community connections."
Our Vision
"To be a trusted leader in care management across North Carolina, where every individual has access to coordinated, compassionate, and equitable care."
What Guides Us
Our Core Values
Person-Centered Care
Every plan is built around the individual's goals, preferences, and unique needs.
Equity & Inclusion
We serve diverse communities with cultural responsiveness and deep respect.
Collaboration
Strong partnerships across healthcare, community, and social service systems.
Accountability
We deliver measurable, outcome-driven care with transparency and integrity.
Empowerment
Supporting independence, informed decision-making, and self-direction for every member.
What We Offer
Comprehensive Care Management Services
View all servicesBehavioral Health Care Management
Supporting individuals with serious mental illness, substance use disorders, and co-occurring conditions through coordinated, integrated care. We connect therapy, psychiatric services, and crisis planning into one seamless experience.
IDD Care Management
Specialized support for individuals with intellectual and developmental disabilities, including Innovations Waiver coordination, person-centered planning, and community integration.
Whole-Person Care Coordination
Integrating primary care, behavioral health, IDD supports, and long-term services into one unified, customized care plan.
Community Resource Navigation
Connecting members to housing, food and nutrition programs, employment, vocational services, education, and transportation assistance to address social determinants of health.
Ready to Get Started?
Start the Process Today
Whether you're a provider, family member, or individual seeking support, our care team is ready to help you navigate the path forward.